Customer Support Specialist - Urgent Hiring in Bali

Are you a natural problem-solver with a passion for delivering exceptional customer service? Join our dynamic team as a Full-Time Customer Support Specialist in the heart of Bali! This is your chance to work in a fast-paced, international environment where your skills will be put to the test. At Private Advertiser, we pride ourselves on creating memorable experiences for our customers, and we need your expertise to ensure that every interaction is seamless and satisfying.

In this role, you'll be the first point of contact for our diverse clientele, handling inquiries, resolving issues, and providing support through various channels such as email, phone, and live chat. You'll work closely with our team to ensure that our customers feel valued and heard. With your problem-solving skills and dedication to customer satisfaction, you'll play a crucial role in maintaining our high standards of service.

Bali's vibrant culture and stunning landscapes provide the perfect backdrop for your professional growth. Whether you're in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team that thrives on innovation and excellence. Join us and be a part of a story that's being written every day.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving inquiries and complaints promptly and professionally.
• Handle customer interactions through multiple channels, including email, phone, and live chat.
• Document and track customer issues to ensure timely resolution and follow-up.
• Collaborate with the sales and marketing teams to address customer needs and improve our services.
• Monitor customer satisfaction metrics and provide feedback to enhance service quality.
• Stay updated with industry trends and best practices in customer support.
• Assist in training new team members to maintain high service standards.
• Participate in team meetings and contribute to the development of support strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support or a related field.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and ability to work under pressure.
• Experience with live chat tools like Zendesk or LiveChat is a plus.
• Bachelor's degree in Business Administration, Psychology, or a related field is preferred.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passionate about delivering exceptional customer service and committed to continuous learning.

🛠️ Keahlian

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