Banking Customer Service Officer (PM Shift) - Bali

Join PERSOL as a Banking Customer Service Officer in our dynamic Bali contact center, where you’ll play a pivotal role in delivering exceptional service to banking clients during the PM shift. This is a fantastic opportunity for a passionate professional to thrive in a fast-paced environment, utilizing cutting-edge tools like Genesys Cloud and Salesforce to manage customer inquiries and resolve issues efficiently.

At PERSOL, we pride ourselves on fostering a culture of continuous learning and growth. In this role, you’ll not only handle customer interactions but also contribute to our team’s success by providing insightful feedback and suggestions for process improvements.

If you’re ready to take your career to the next level in the vibrant city of Bali, we invite you to apply for this exciting role and become part of our growing team.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service to banking clients through phone, email, and chat interactions.
• Utilize Genesys Cloud and Salesforce to manage customer inquiries and resolve issues efficiently.
• Adhere to service level agreements (SLAs) to ensure high customer satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with team members to improve processes and enhance customer service standards.
• Stay updated with industry trends and banking regulations to provide accurate and helpful information to customers.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to team meetings and brainstorming sessions to share insights and suggestions for improvement.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum 2-3 years of experience in customer service, preferably in the banking or financial services industry.
• Excellent communication skills in both English and Indonesian.
• Strong problem-solving and analytical skills.
• Familiarity with Genesys Cloud and Salesforce is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Professional and approachable demeanor with a customer-centric attitude.
• Valid SIM (Indonesian Identity Card) and work permit for Bali.

🛠️ Keahlian

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