IT Operations Executive - Application Support & Incident Management

Join Revenue Group as an IT Operations Executive in the vibrant heart of Bali! This is your opportunity to play a pivotal role in ensuring seamless application performance, resolving technical incidents, and delivering exceptional support to our users. As part of our dynamic IT team, you'll be at the forefront of maintaining and optimizing our critical systems, ensuring our applications run smoothly and efficiently.

At Revenue Group, we are a leading company in the hospitality and tourism industry, known for our commitment to excellence and innovation. Our team is dedicated to providing top-notch services to our clients, and we are always on the lookout for talented individuals to join us on this journey. In Canggu, Bali, we are not just a workplace; we are a community where creativity, collaboration, and continuous learning thrive.

As an IT Operations Executive, you will be responsible for monitoring and managing our applications, ensuring they meet the highest standards of performance and reliability. You will work closely with our development team to implement new features and improvements, and with our support team to resolve any issues that may arise. Your role is crucial in maintaining the smooth operation of our systems, and your expertise will be instrumental in driving our business forward.

📋 Tanggung Jawab Pekerjaan

• Monitor and manage application performance using tools like New Relic, Datadog, or similar.
• Resolve technical incidents and outages promptly, ensuring minimal downtime.
• Provide level 2 and level 3 support to internal teams, resolving complex issues.
• Collaborate with development teams to implement new features and improvements.
• Conduct regular system audits and performance tuning to optimize application performance.
• Develop and maintain comprehensive documentation for IT processes and procedures.
• Stay updated with the latest industry trends and technologies, and recommend improvements.
• Ensure compliance with IT policies, procedures, and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT Operations, with a focus on application support and incident management.
• Proven experience with monitoring and managing applications using tools like New Relic, Datadog, or similar.
• Strong knowledge of ITIL framework and best practices for incident management.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a team.
• Certifications such as ITIL Foundation, PMP, or similar are a plus.
• Fluency in English, both written and spoken.

🛠️ Keahlian

Lowongan Terkait